Shipping policy

SHIPPING POLICY

Last updated: July 19, 2026

WHERE WE SHIP

We ship within the United States, Canada, and Mexico.

PROCESSING TIME

Orders are processed and shipped the next business day after purchase. Orders placed on weekends or holidays ship the next business day.

SHIPPING RATES

Continental United States — Free shipping on every order to the 48 contiguous states and Washington, D.C. No minimums, no fine print.

Alaska, Hawaii and U.S. territories (including Puerto Rico, Guam and the U.S. Virgin Islands) — Shipping is calculated at checkout based on destination and package weight.

Canada and Mexico — Shipping is calculated at checkout based on destination and package weight, and is paid by the buyer. USPS and DHL Express options are shown when available.

All orders ship from our Texas warehouse.

DELIVERY TIME

Most orders within the continental United States arrive within 4-7 business days from the date of shipment. Alaska, Hawaii and U.S. territories may take longer. Orders to Canada and Mexico typically arrive within 7-21 business days, depending on the carrier selected and customs processing. Delivery times are estimates and may vary by location.

CUSTOMS, DUTIES AND IMPORT TAXES

Orders shipped to Canada and Mexico may be subject to customs duties, import taxes and carrier handling fees charged by the destination country. These charges are not included in your order total and are the responsibility of the buyer. They are collected by the carrier or the customs authority at or before delivery.

If a package is refused or returned to us because these charges were not paid, we will refund the price of the item minus the original shipping cost and any return charges incurred.

ORDER TRACKING

Once your order ships, you'll receive a tracking number by email so you can follow your package.

LOST OR DELAYED PACKAGES

If your package hasn't arrived within 10 business days of shipment within the United States, or 30 business days for Canada and Mexico, contact us at curuva@curuva.com with your order number. We'll investigate with the carrier and either resend the order or issue a full refund if the package is confirmed lost.

DAMAGED PACKAGES

If your package arrives damaged, contact us within 48 hours of delivery with photos of the packaging and item. We'll arrange a replacement or refund at our cost.

INCORRECT ADDRESS

Please verify your shipping address at checkout. If a package is returned to us due to an incorrect address provided by the buyer, we'll contact you to arrange reshipment. Reshipment costs are the buyer's responsibility.

CONTACT

Questions about your shipment? Email curuva@curuva.com.